Outlined below is our In Store and Online Returns Policy - please read both carefully.
We strongly recommend that customers ensure the measurements of all furniture items being purchased from us are suitable for their intended purpose.
The approximate dimensions and measurements for each furniture item can be found on the product description page of each product on our website. We try to ensure these dimensions are as accurate as possible.
We undertake that the items purchased will, at the time of delivery, correspond to the description of the product at the time of purchase.
We do not offer refunds or exchanges on furniture unless the furniture product is deemed faulty.
Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part-payments made are non-refundable.
We do not offer refunds or exchanges on clearance or sold-as-seen/ex-display items unless the product is deemed faulty.
For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis.
We will offer an exchange or credit note on giftware, rugs, lighting, pictures, mirrors, cushions and throws if returned to us in store within 14 days from the original date of purchase. These items must be returned with with a valid receipt, in merchantable condition and in its original packaging.
We reserve the right to refuse a return under this policy if the goods are not in a re-salable condition, save for products which are damaged or faulty.
*NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Note: All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 50% of the value of the returned item(s) will be applied to cover any costs incurred by McVann furniture including collection, inspection and repackaging of goods.
It is important to us that your online shopping experience meets with your expectations so please ensure that you take the time to read our Terms and Conditions carefully.
Changes are periodically made to the website and may be made at any time, we recommend that you read the terms and condition each time prior to making an order on our website.
When you place an order to purchase a product from us online we will send you an email confirming receipt of your order and containing details of your order.
Please note this email does not constitute acceptance of your order but merely confirms receipt of your order.
Your order will be accepted by us once a member of our sales team contacts you to confirm availability of the product(s) ordered and to confirm a date for the delivery of the product(s).
Any additional product(s) on this order which we have not confirmed as being available do not form part of the contract until so confirmed.
If your order has not been accepted by us, we will notify you as soon as possible by telephone or email and arrange for a full refund of any payment made by you to be processed within 14 days.
Please note that all orders placed through our website will be subject to availability of the product(s) and your acceptance in accordance with these Terms and Conditions.
Online Returns Policy
If for whatever reason you change your mind or you are unhappy with your purchase made online, you have the right to cancel your order within 14 calendar days of the delivery of the product providing that the product is in as new condition in its original packaging.
Please note this is subject to the cost of returning the item and certain product exclusions apply as detailed below.
This cancellation period will expire after 14 days of the delivery date.
Please note that you must inform us of your decision to cancel your order either by post or by email to firstname.lastname@example.org by providing us with a clear request to return goods.
Once your cancellation request has been received by us we will respond with an acknowledgement of receipt by email without delay.
If you choose to return a product, you will be responsible for the costs of returning the product(s) to our store or alternatively, we can arrange for the product(s) to be collected if you contact us directly.
In this case, please note that a collection fee of approximately €50 will apply if the item is to be collected from a location within a 20 mile radius of our store.
A collection fee of approximately €120 will apply if the collection point is outside a 20 mile radius of our store.
Please note that products must be returned in as new condition in the original packaging.
You will be liable for any diminished value of the goods resulting from the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.
NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Products excluded from Online Returns
Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –
- Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging;
- Special or customised product orders made on the specifications of the customer;
- Products which a customer has chosen to have assembled on delivery;
- Products with a value of less than €50.
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.
Faulty Or Damaged Products Purchased Online
Any faulty or damaged product should be notified to us as soon as possible following delivery and no later than 2 days after the fault or damage has been identified by you. Please notify us by email for online orders at email@example.com
If a product is faulty we ask that you do not use the product for your own safety.
We may request to inspect the goods to confirm the fault or request you to carry out a telephone diagnostic to identify the problem.
If you are reporting a faulty or damaged product by email, please include photos of the damaged or faulty product. We reserve the right to carry out a further inspection of the product, if deemed necessary.
You will not be liable for any damage to goods existing at the time of delivery therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item as soon as possible but we cannot guarantee the same day delivery.
Please note that all damaged/faulty items being returned must be fully repacked in original packaging before being returned.
Once reported to us, if the product is faulty or damaged, our sales teams will discuss with you the most appropriate means of redress in the circumstances.
Each case will be dealt with on an individual basis.
Please note that a full refund will not be available where the damage to the product is minor in nature and you ought reasonably to have been aware of the damage on inspection of the product either at the time of delivery or shortly thereafter.
From time to time, a product specification from the manufacture may change, in which case in the event of replacement we will do our best to offer you a substitute product of similar or better quality then the faulty item being returned.