Frequently Asked Questions
What happens when I place an order online with McVann Furniture?
Once you place an order with McVann Furniture you will receive confirmation of receipt of the order by e-mail. Note this e-mail does not constitute acceptance of your order but merely receipt of your order by our online sales team.
Our online sales team will contact you to (a) confirm availability of the product(s) ordered and (b) to give an estimated lead time for delivery of your order. All orders placed with McVann Furniture are subject to availability of the product(s). All estimated lead times and delivery dates are subject to change.
Once the product(s) arrive into our warehouse from our suppliers we will contact you again to schedule in a delivery date.
How long will it take for my order to arrive?
If products are in stock delivery is typically made within 3 to 4 weeks from receipt of an order. This lead time can vary depending on the type(s) of products purchased and delivery volumes. Once you place your order a member of our online team will be in touch to provide you with an estimated delivery date. Note the online team work Monday to Friday (Excluding Bank Holidays) 9am to 5pm – for orders placed on a Saturday for example estimated delivery dates will be given on the following Monday.
What days of the week do you deliver?
McVann Furniture Home Delivery team work between the hours of 9am to 6pm Monday to Friday (Excluding Bank Holidays).
What happens if I am not available to accept delivery?
On the day of delivery if the delivery team cannot contact you on the number provided or fail to gain access to the delivery address, your delivery will have to be rescheduled. Note a redelivery charge will apply of €50 and must be paid in advance of the re scheduled delivery. Our team will be in contact with you to organise the rescheduled date.
Will you deliver all my goods together?
Yes, McVann Furniture will delivery all the items on your order in one delivery drop.
What is your Returns Policy?
We do not offer refunds or exchanges on furniture unless the product is deemed faulty or damaged. Once you order has been placed and the item specifically ordered with the supplier, the order cannot be cancelled.
For products which are faulty or damaged, please notify us by e-mail at firstname.lastname@example.org as soon as possible following delivery and no later than 3 working days after the fault or damage ahs been identified by you. Our online team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis. Note for hygiene reasons mattresses, pillows and mattress toppers cannot be returned if removed from their original packaging. Unless faulty we cannot accept returns on custom furniture orders.